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Store Policies


Satisfaction Guarantee

  • Crystal Kini wants everyone to be 100% satisfied with all the lovely merchandise in her store, handmade or otherwise.
  • If you have ANY issues with any of our merchandise, please contact us right away so we can work out the most suitable resolution for your situation.
  • All custom orders, such as Cowry Hair Falls, are subject to customer approval. Once your item is hand-crafted, we'll e-mail you a photo for review. No payment is due until you approve the design.

Shipping

HOLIDAY SHIPPING: Please order by December 15 for Holiday Delivery.
Custom Orders by December 8.

  • A FLAT RATE of $5.00 per order is charged for shipping.
  • Shipments are sent via US Postal Service First Class or Priority Mail.
  • Tracking information will be available by logging in to your customer account.
  • Please allow 10 days for delivery.
  • Sorry, right now we can only ship to US addresses on website orders. If you live outside the USA, please e-mail for other arrangements.

 

Payment and Order Processing

  • We accept payment via Visa, Mastercard, American Express, Discover, or Paypal.Payments Processed by Paypal
  • All online payments are processed via the secure Paypal interface. We will not see your credit card information.

    Paypal payments will be made to "crystalkini@yahoo.com"

  • A printable order form is also available via our Shopping Basket if you'd prefer to mail a check or money order.
  • Orders will ship promptly (within 2 business days)* when your payment is confirmed.

    Note: If you pay via Paypal E-check or by mailing a check, your order will be held until we can confirm that payment has cleared. This can result in a delay of 7-10 business days.

  • Special orders, such as Custom Cowry Falls, may take 1-2 weeks to produce. If you have a tighter deadline, please contact us and we'll do our best to work with you.

 

Contact

  • For any questions, comments or concerns, please e-mail crystalkini@yahoo.com and we'll respond promptly.
  • Please provide as much information as possible (and an order number if applicable) so we can better assist you.

 

Privacy

  • We hate junk mail and unwanted phone calls and know you do, too!
  • Any information submitted on our website is kept private and will not be shared with any outside parties for any marketing purposes.
  • Information will only be shared 1) to assist in the processing of your order (ie. with shipping company or billing company) and 2) as required by law.
  • We may send you occasional promotional e-mails to keep you up-to-date with Sales or New Products on our Website. You can choose whether or not to receive these messages when you create your account and can update your preferences at any time by logging in to your account.
  • Registration is not required to complete an order, but we recommend it as it allows an enhanced and streamlined shopping experience.

 

Technical Details

  • This site uses cookies to store order data during your shopping experience. Cookies are not used for tracking at this time.
  • In order to use this site, a modern web browser with Javascript and cookies enabled is needed. We recommend Mozilla Firefox for optimum viewing.
  • Please report any technical difficulties to our webmaster.

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